With my enthusiasm and professionalism, along with my dedication to providing excellent passenger service and support, I am confident that I would quickly become a valuable member of your staff. Interview I had a message saying I will have a telephone interview in the next 2days. Build your Cover Letter. I applied for the role of Passenger Service Agent on the Jet2careers website. Application I applied online. My interviewer was so friendly and guided me to say the right things!

The process took 2 days. After this was over and done with we were taken away one by one for our interviews. Sometimes in this job you may be required to provide special assistance to passengers. The process took 4 days. After the basic requirements for the job were explained and suitability there were questions based on what examples of customer care you have had.

After I answered the question, the recruiter started typing my answer, and a long pause while she typed took place which kinda made me feel awkward. Next we did a group task and there were around 6 of us. Close Your trust is our top concern, so companies can’t alter or remove reviews.

cover letter for jet2 passenger service agent

We had a group activity, except this time they did 4 group activities at the same time and I dont think anyone was really listening to each group unlike last time. With an overweight passenger, I would do my best to gently let them know that they would need to purchase an additional seat. What do you know about this role?

cover letter for jet2 passenger service agent

I received an email a day later with an invitation tor a telephone interview. Moreover while my on-the-job experience has afforded me a well-rounded skill set including first-rate communication and time management abilities I excel at: Within the customer service industry, I am fully capable of being able to not only recognize when someone may be in need of special assistance, but also to be able to determine exactly what lettter to happen to help an individual.


Can you describe a time when you started with bad news, but you ended up pleasing the customer? I was asked also to fill in an assessment consisting of a few numerical tests and an English knowledge test.

Most of all, passenger service agents should be devoted to providing excellent service to travelers. Practicing answering the top airport passenger service agent interview questions can get pasxenger on the right jef2. The airport passenger service agent is the face of the airline.

The process took 4 weeks. The process took 2 weeks. No negotiation on salary or hours available, was offered a 20 hrs contract.

Passenger Service Agent Cover Letter – JobHero

This will replace the current featured interview for this targeted profile. Interview Questions When have you gone above and beyond for a customer?

cover letter for jet2 passenger service agent

When have srvice gone above and beyond for a customer? The salary offer was too low. What is your experience with people who have special needs?

After that we had to try on their uniform and lastly the interview. Flag as Inappropriate Flag as Inappropriate.

Examples of Passenger Service Agent duties include implementing safety requirements, collaborating with airport staff, supervising cargo loading, managing baggage claims, selling tickets, answering to customer inquiries, completing check-in, maintaining databases, and coordinating the boarding of passengers.


My interview was on a thursday and they rang to tell me the following monday Clver got the job. Answer Question Why do you want to work for us? View All num of num Close Esc. Their job is to make passengers feel at ease and welcome during all aspects of the trip.

When not helping the guests, I assisted the other staff members by helping keep the lobby flr outside area of the hotel clean and free of debris. You are asked questions like, whats the best customer service you have ever given and when have you had to step in to help a colleague. With my proven commitment to ensuring first-rate passenger experiences, I am excited to offer my record of excellent service to your team at SkyView Airlines.

Jet2.com Passenger Service Agent Interview Questions

Afterwards we had our 2 to 1 interviews I even told them i was nervous but they were very nice and asked things like “can you tell me a time when you made a customer happy” “how would you deal with difficult customers” they only asked around 5 questions overall.

They made you feel welcomed and try to make you feel comfortable and even help you when struggling to fro an interview question. Went to the assessment day the next day at a hotel, pretty much the same as last time I applied except more people.

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